Dynamic Content is being excluded in an Advanced Confirmation Email in Blackbaud Sphere

Blackbaud Sphere allows users to setup an Advanced Confirmation Email for their Thon Events. In the Advanced Confirmation Email, users can pull in dynamic content that allows content to be sent to recipients based on preset criteria. This solution outlines what to do if the dynamic content is being excluded from an Advanced Confirmation Email.
Chat with Support and reference this article. 

Please include the name of the KinteraThon Event, the type of confirmation email, and the specific content that is being excluded from the Advanced Confirmation Email.

Environment

 9.3.8

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