- Have them log into their Participant HQ
- Under "My To Do List", click "Edit My Profile"
- Scroll to the bottom of the page and you will see a section labeled: Email Notifications
- Either check or uncheck the option: Notify me by email when somebody donates to me
- Click Update
If this is set correctly and the participant is still not receiving donor notifications they should also check their email/spam/junk mail filters
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