When processing Sign Up Requests in the Blackbaud Sphere Connector, the user creates an Organizational record. Once the donation for the corresponding record is processed, the Connector wants to create an Individual record instead of linking the donation to the existing Organizational record that was made.
Because the record is an Individual record in Sphere, the Connector will prompt the user to create an Individual record in Raiser's Edge. As a workaround, the user can process the Individual record in Raiser's Edge. Then, they can convert the Individual record to an Organizational record and merge the two Organizational records.