To refund the patron: cut a check for the amount needed or give cash for the refund and make a manual journal entry for the transaction.
To refund the item in Altru without refunding the card, refund the transaction to a different refund method, such as check:
- Click Sales > Refunds
- Search for and select the order/payment to refund
- Click into the Refund method cell in the Payment Details section and change the method from Credit card to your desired method
- Click Refund
- Issue cash or check to the patron
To refund Group Sales security deposits:
- Click Sales > Group Sales
- Click Search Reservations from the Tasks Menu and search for the group sale
- Open group sale
- Click Add under Refunds
- Choose Refund Security Deposit
- Refund method should be check
- Click Save
- Issue a check to the patron