Chat with Support and reference this article.
Please provide the following information with the case creation:
- Sphere Account Name:
- Event Name:
- Event URL:
- Event Group Name:
- Event Group ID:
- In Sphere, go to Control > Administration > Organization Setup > Manage Event Group
- Highlight the event group you need. Look at the details in the right-side panel
- Locate Web Address.
- The number at the end of the URL is your Event Group ID