Chat with Support and reference this article. 

Please provide the following information with the case creation: 

  1. Sphere Account Name:
  2. Event Name: 
  3. Event URL: 
  4. Event Group Name: 
  5. Event Group ID:
NOTE:  You can find the Event Group ID through the following steps.
  1. In Sphere, go to Control > Administration > Organization Setup > Manage Event Group
  2. Highlight the event group you need.  Look at the details in the right-side panel
  3. Locate Web Address. 
  4. The number at the end of the URL is your Event Group ID
The Event Group ID is what tells us exactly which event group to add the event to.