Report card previews as blank

When previewing a report card for Students who are enrolled in courses for the current academic year and have earned grades, the report card shows as blank. The courses, teachers and associated grades are missing from the report card. This occurs when a marking column is selected as a column in the Courses section of a report card. If the marking column display text has any other characters besides letters (such as parenthesis), any information associated with the marking column will not show on the report card.

We resolved this issue in version 7.82.104, patch 19. Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Alternative Solution:
 

  1. In Configuration, Registrar Setup, select Marking Column Sets, and open the appropriate marking column set
  2. In the Display Text column, change the display text to letters only. Exclude any other characters such as parentheses, apostrophes, colons, etc.
     

Environment

 7.82.104, patch 15
 7.82.104, patch 19

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