For Donations:
  1. Go to Communities > Forms: Single Step Donation
  2. Hover over your form and choose Bookkeeping
  3. Click Manage Initiative Records
  4. Search for the donor
  5. Click Edit
  6. At the top, go to Delete Record from Initiative tab
  7. Enter the Reason and Description for the full or partial reversal
  8. Click Update Total
  9. Click Delete

For Registrations:
  1. Go to Communities > Forms > Registration
  2. Hover over your form and choose Bookkeeping
  3. Click Manage Initiative Records
  4. Search for the participant
  5. Click Edit
  6. At the top, go to Delete Record from Initiative tab
  7. Enter the Reason and Description for the full or partial reversal
  8. Click Update Total
  9. Click Delete

The funds have now been reversed. Record of reversal will show in the donor's record through Contacts>Individuals. Please note that no Confirmation email will be generated.