Error: Failed to load Roles and users - when editing

In the Create new security permissions window [the window that opens after clicking Add users and roles from the Targeting & security tab of a Page, Part, Image, or File/document], the following error message may appear when attempting to add or filter Users or Roles:

Failed to load Roles and users


This may also appear in other areas including:
  1. Appearance of the Failed to load Roles and users message when editing any Form [regardless of Form Type]
  2. Failure to display the RE icon for RE-linked User accounts in Users & Security > Users [a blank square box will display instead of the RE icon]
  3. Error: Cannot upload image.  Either the image exceeds the size limit, or your website certificate is invalid - when uploading image files of less than 4 MB to a site with a current, valid, and properly installed SSL certificate.

Article Number: 53600

Products:

  • Blackbaud_NetCommunity_BBNC
If your organization hosts NetCommunity
This error has been shown to occur on older versions of Windows Server, such as Windows Server 2003, and upgrading the server will resolve this issue. We recommend upgrading all servers to meet the current system requirements for NetCommunity. This has been resolved with the latest release, If not on the latest versions please look at the solutions below.

After this is complete, check to ensure the primary site URL is entered correctly:
  1. Log into NetCommunity.
  2. Select Administration > Sites & Settings.
  3. Select the site level from the left hand navigation.
  4. Verify the primary site URL is listed correctly, update if needed.
  5. Save.

Effective July 14, 2015, Blackbaud will no longer support Windows XP®, Windows Vista®, Windows Server® 2003, and SQL Server™ 2005. While we will continue to answer your software questions regardless of your Windows® or SQL Server™ version, we will no longer address product issues related to these specific Microsoft® products and will no longer test our software to ensure compatibility with them. 


Alternative Solution: 
Log in to the NetCommunity web site via the IP address instead of the domain name to avoid this error. [i.e. http://123.12.12.123/login.aspx instead of http://www.youdomain.org/login.aspx].  
Note: Depending on the browser that you are using, you will need to either acknowledge/clear an SSL warning or add a security exception to your browser to continue. If you cannot access the IP of your NetCommunity site, then you will need to contact your IT department to get access to the IP address. 

If Blackbaud hosts NetCommunity
Ensure the primary site URL is entered correctly:
  1. Log into NetCommunity.
  2. Select Administration > Sites & Settings.
  3. Select the site level from the left hand navigation.
  4. Verify the primary site URL is listed correctly, update if needed.
  5. Save.
​Confirm recommended frequency for Raisers Edge Integration Service
 

Environment

 6.15.465, patch 31, 6.53.516 patch 12

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