Typically, users receive the error once the original event in Raiser's Edge has been edited, deleted, or it is not linked/mapped through Control > Administration > Connector Sync.
To resolve the batch, send your mapping metadata:
- Click the Sphere button in Raiser's Edge
- Click Scheduler
- Go to Configuration and select Sphere Connection
- Check the box for Send Mapping Metadata
- Click Finish
To prevent this error from future transactions:
- Create an event (BB712585) in Raiser's Edge, or verify the event has been created
- Send Mapping Metadata (BB717308)
- Map the events through Control > Administration > Connector Sync: Mapping
In order to process the existing records, you will need to manually link the transactions (BB717780) to the Raiser's Edge event.