1. Go to Communities > Special Events > Friends Asking Friends > Kintera Thon 
  2. Hover over the event's name and select Bookkeeping
  3. Click Manage Initiative Records
  4. Select the Ecommerce radio button
  5. Search for the purchaser. 
  6. Click Edit
  7. Click Delete Record from Initiative
  8. Enter the refund information under Partial Reversal
  9. Click on the Submit Reversal button.