- Go to Communities > Special Events > Friends Asking Friends > Kintera Thon
- Hover over the event's name and select Bookkeeping
- Click Manage Initiative Records
- Select the Ecommerce radio button
- Search for the purchaser.
- Click Edit
- Click Delete Record from Initiative
- Enter the refund information under Partial Reversal
- Click on the Submit Reversal button.
Connect and collaborate with fellow Blackbaud users.