- Search for Normal.dotm. The file location should be on the server that contains the Roaming or Redirected Windows profile.
- Copy the Normal.dotm file
- Go to Start, Run. Type "%appdata%\Microsoft\Templates" and press enter.
- Paste Normal.dotm into this location
- Open Microsoft Word
- Go to File, Options
- Click the Advanced option
- Scroll all the way down to the bottom
- Click on the File Locations button
- Double-click on the User Templates option
- Type "%appdata%\Microsoft\Templates" or browse to the folder that was opened in Step 3.
C:\Users\[YourUsername]\AppData\Microsoft\Templates (Windows Vista and 7)
C:\Documents and Settings\[YourUsername]\Application Data\Microsoft\Templates (Windows XP)
- Close out of Microsoft Word
- Log into the Raiser's Edge and continue working as normal.
Because this is not a Blackbaud Product, this is beyond our Scope of Support.
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