To ensure you have the most accurate data in the system and that an audit trail is maintained, there is no way to delete or modify the contents or a sales order. We recommend refunding the transactions and re-entering them so your data remains accurate in the system or manually adjusting the GL distributions on the payment or order so it appears accurate on your Post to GL file.

To refund an order:
  1. Go to Sales > Refunds
  2. Search for and select the order
  3. Select the items and quantity to refund
  4. Select the payment method to refund
  5. For Reason, select an existing reason or enter in a new reason, such as "Test Transaction"
  6. Click Complete refund