PayPal transaction reversals not crediting donors

A supporter has made payment through a Sphere form via the PayPal payment method. After the transaction has been reversed through Bookkeeping, the supporter has contacted the organization to notify them that it has been more than 7 business days and the funds still have not been credited to his or her account.
PayPal reversals can take up to three weeks for the funds to be deposited back into the donor's bank account. Sphere will reflect that the reversal has been made but the actual exchange of money may take at least three weeks to be finalized.



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