PayPal transaction reversals not crediting donors

A supporter has made payment through a Sphere form via the PayPal payment method. After the transaction has been reversed through Bookkeeping, the supporter has contacted the organization to notify them that it has been more than 7 business days and the funds still have not been credited to his or her account.
PayPal reversals can take up to three weeks for the funds to be deposited back into the donor's bank account. Sphere will reflect that the reversal has been made but the actual exchange of money may take at least three weeks to be finalized.

Environment

 9.3.8

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.