This occurs because the patron does not have an address on record. When a credit card is manually entered in Advance Sales, Group Sales, or Back Office, it is processed as a "Card Not Present" transaction. Altru will only process the card if it can verify the billing address for the patron, regardless of the AVS settings on merchant accounts. If a patron has an address on record, Altru automatically loads it into the Billing Address fields in Advance Sales, if the patron does not have an address on record, these fields are left blank.
To resolve this error:
Process this transaction through with the card present (swipe the card)
Manually fill out the Billing Address for the constituent in Advanced Sales or Group Sales when adding the payment. Note: If this is for another country, make sure you select the correct country in the dropdown first so that the proper states or provinces appear.
Add the patron's address to the Contact tab of his or her constituent record and attempt to complete the transaction again
If processing a credit card transaction through Batch, make sure the constituent record exists in the database with the correct address prior to running the Credit card processing process.
If you do not have the patron's address information at all and have no way to get that information, use these alternatives:
Charge the card through Daily Sales. Daily Sales is always considered card present, even when you are manually entering the card info, thus it does not require address.
Charge the card through the merchant portal, then enter in the sale in Altru with credit card payment method, but do NOT mark the box to authorize card on save. We recommend this only for a back office transaction like pledge payment or recurring gift payment that cannot be entered in Daily Sales.
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