When users log in to NetClassroom for the first time after the reset password functionality has been enabled, they are prompted with a challenge question setup and will be required to enter three questions to verify their identity if their Passwords needs to be reset in the future. Once these questions have been entered and saved, the password reset tool will now be ready for use for that user.
If users need to change their passwords thereafter, and they select the reset password option, they will be prompted to answer all three of these questions. Once these questions have been answered the user will be prompted to reset their password.
Note: Spaces should be removed after entering each answer if spaces were not entered after each answer at the time when the security questions were setup.