Make sure the correct BBPS credentials are entered correctly:
 

The Raiser's Edge 7:

  1. Log in to The Raiser's Edge as Supervisor
  2. Go to Config, General
  3. In the Password field, enter the new BBPS password

Blackbaud NetCommunity 6.15 and above:
 

  1. Access Administration, Sites
  2. Highlight your organization (top level) to the left
  3. On the right, click the Settings tab
  4. Click the Web Services link and scroll down until you see Blackbaud Payment Service
  5. In the Password field, enter the new password
  6. Click Save

Blackbaud NetCommunity 6.10 and lower:

  1. Log in to Blackbaud NetCommunity as a user with supervisor rights
  2. Go to Administration, Configuration
  3. In the Blackbaud Payment Service Credentials Password field, enter the new password

Blackbaud Enterprise CRM:

  1. Go to Revenue, Configuration, BBPS Merchant Accounts
  2. Under Tasks, click Edit Blackbaud Payment Service login.
  3. In the Password field, enter the new password
  4. Click Save

Altru:

  1. Go to Revenue, Configuration, BBPS Merchant Accounts
  2. Under Tasks, click Edit Blackbaud Payment Service login.
  3. In the Password field, enter the new password
  4. Click Save

NOTE: You can reset the BBPS password from the Blackbaud website, if needed.