• If the participant can log into the event HQ: click here for steps to update the username.
  • If the participant cannot log into the event HQ and registered with a $0 registration type: reverse the registration, have the participant re-register with a valid username, and merge the duplicate records.
    • Note: during the merge process, be sure to mark the newer record containing the valid username as the "Keep" record.
  • If the participant cannot log into the event HQ and the registration has a fee or additional donation associated with it: Chat With Support and reference this article.