It's normal for the form to hang for a few seconds as there are many processes taking place in the background after a user clicks submit. If the form is hanging for longer than a minute:

Confirm the form is being submitted using the Fully Qualified Domain Name
Non-qualified domain: 555.bbnc.bbcust.com
Fully-Qualified domain: donate.myorg.com

Check Site Tracking
This often happens if the site tracking, for example Google Analytics, is not configured properly. It could be that there is an errant space or extra character within the site tracking. Reconfigure the Google Analytics code. Do not paste the Google Analytics code into any Microsoft product. If the code is pasted and then copied from any application, other than a plain text editor, it can cause the code to break once being entered into NetCommunity.

If the NetCommunity site does have Site Tracking enable and this is happening for a Donation Form
  1. Edit the donation form part
  2. Click the eReceipt button
  3. If eReceipts are enabled, temporarily disable them
  4. Click Save
  5. Click Save again
  6. Submit a test donation to confirm if the form works without eReceipts. 
    • If the form works without the eReceipt enabled and Blackbaud hosts your NetCommunity product, Click Chat with Support and reference this article. Please be prepared to share the following information with Support:
      • URL of the form this is happening for
      • Credentials to access the site
      • Steps to duplicate


If the NetCommunity site does have Site Tracking enable and this is happening for an Event Registration Form (classic)

  1. Edit the event registration form (classic) part and confirm the exact name of the part
  2. Navigate to Email>Notifications
  3. Click the Pencil next to the notification type of Event Registration and scroll to parts to confirm if there is a part associated with the email notification. You may need to repeat this for multiple parts. 
  4. If there is a part enabled for an event notification email, unmark the part from the email notifications
  5. When finished, click Save
  6. Test the event registration (classic) form again and confirm where or not it submits successfully 
  • If the form works without the Email Notification enabled for the particular part and Blackbaud hosts your NetCommunity product, Click Chat with Support and reference this article. Please be prepared to share the following information with Support:
    • URL of the form this is happening for
    • Credentials to access the site
    • Steps to duplicate