When an Advisor clicks on a student's name in their Gradebook, and selects the Progress tab, some Category Averages do not display for the student. This occurs when the student is also an Advisee of this teacher.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
To display the categories on the Progress report, select to Display using: Class ID instead of Course name.
The report can also be run to display all progress information by selecting the Reports tab in FAWeb and selecting the desired parameters.
If the issue continues, please create a case. Contact Support and reference this article.