- Contact your account manager to purchase additional user licenses.
- Your account manager will provide the unlock code for your database, or you can generate the unlock code yourself online using the Unlock Code Generator on Blackbaud.com.
- Log into the database server as Supervisor.
- Select either Tools > Unlock Add-on modules or Tools > Unlock Optional Modules.
- If you are unlocking licenses in the hosted environment, ALL users must exit and sign out of the hosted software. When they log in again, the new user license(s) will be available.
- If you're unlocking View Only user licenses for The Financial Edge, you must first unlock Advanced Security, so please verify Advance Security is unlocked first.
Enter the unlock code in all capital letters and click OK.
If the unlock code is not accepted chat with support and provide your database version and serial number. You can find your database version and serial number by selecting Help > About from your software.
If you receive confirmation that the user license has been unlocked and the software doesn't update after signing out and back in, go through the same process on the server.
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