Error: This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

When exporting a file from your Blackbaud software in the hosted environment, users may receive the following message "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator."  

This message may appear when exporting to a location other than the Files folder in the Boston, Orange County, and Vancouver Data Centers. This message may also occur when clicking on the Media tab for a constituent record and selecting 'Create file from' and then browsing to a location other than the Files folder.

This message may also appear when trying to upload images directly into Online Express directly from local workstation.
This is an intended message that is required due to a necessary user policy that has been put in place by Blackbaud Hosting Services. 

To continue exporting your report or browsing to your file:
  1. Press OK to the error.
  2. Select a location in your Files folder or a location on your local computer.
If you have enabled local drive mapping and are receiving this error while trying to save to a local or networked drive, try navigating back to the drive in the save location window:
  1. Click Network
  2. Click Client\
  3. Select your desired drive
  4. Navigate to your desired save location
  5. Click Save
If trying to upload an image into Online Express, the file first needs to be uploaded into the Hosted Files Folder: From there images can be added into Online Express emails/templates.

If you have a default file path entered, clear the path and try again:
  1. Navigate to Tools > Options
  2. Select the File Locations tab
  3. Remove the default file path for the Export/Import Data Files line
  4. Click OK

Environment

 Raiser's Edge

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