Notification emails not received for eCommerce purchases

An eCommerce store has been configured in Blackbaud Sphere to send a notification email to the store Admin whenever someone purchases an item.  These emails are not being received.
In order to verify whether or not the emails were sent from the Blackbaud email server, Chat with Support and reference this article. 

Please include the following in your request:
  1. The email address of the store admin (set in Webinfo Checklist > eCommerce Form Options)
  2. The date and time of purchase*
  3. The supporter ID of the transaction owner*
  4. The payment ID associated with the purchase*
*Items 2, 3, and 4 can be accessed in Bookkeeping > Manage Initiative Records. Click Show All, then click on "Choose Columns" to view these additional fields.

Environment

 Blackbaud Sphere

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.