Notification emails not received for eCommerce purchases

An eCommerce store has been configured in Blackbaud Sphere to send a notification email to the store Admin whenever someone purchases an item. These emails are not being received.

Article Number: 54085

Products:

Blackbaud_Sphere

In order to verify whether or not the emails were sent from the Blackbaud email server, Chat with Support and reference this article.

Please include the following in your request:

The email address of the store admin (set in Webinfo Checklist > eCommerce Form Options)
The date and time of purchase*
The supporter ID of the transaction owner*
The payment ID associated with the purchase*

*Items 2, 3, and 4 can be accessed in Bookkeeping > Manage Initiative Records. Click Show All, then click on "Choose Columns" to view these additional fields.

Environment

Affected Product Blackbaud Sphere

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