Participants now have the ability to edit their Friendly URL in their Participant HQ after they register for the event. First check to see if they have a different Friendly URL from when they first registered:
- Go to Communities > Special Events > Friends Asking Friends > Kintera Thon
- Hover over your event and click Bookkeeping > Manage Initiative Records
- Search for the participant
- Click Edit next to their name to see their current Friendly URL
If the Friendly URL has not changed from what is listed on the Confirmation Email:
Chat with Support and reference this article.
Please include an example email where the link does not work.