Please be prepared to provide the following information to your Support Analyst for troubleshooting purposes:
- The Raiser's Edge Supervisor password
- Hosting username and password
When exporting or performing a mail merge and browsing to select a folder within the Files Folder, the following error is received:
Error: Windows cannot access \\Bbhfs01\[siteid]$\[directory] Check the spelling of the name. Otherwise, there might be a problem with your network. To try to identify and resolve network problems, click Diagnose.
This error occurs even though the user is in the RE-Users security group and has rights to the Files Folder.