1. Confirm the participant is registered for the specific event they are attempting to log into
  2. Confirm the correct username is entered
  3. Confirm that the participant doesn't have an old password that is autofilled from the participant's browser
  4. Confirm the participant is clicking Continue after entering the Username and Password instead of typing Enter or Return on their keyboard
  5. Confirm the password is entered correctly as passwords are case sensitive 
  6. Send a password reset through the thon event
  7. Have the participant reset their password, close their browser completely, then re-open the event in the browser and try again.  Sometimes the browser will hold onto previous information if they try to reset and immediately log in.