1. Navigate to Communities > Forms > Single Step Donation or Communities > Special Events > Friends Asking Friends > Kintera Thon 
  2. Hover over the event name and select Bookkeeping
  3. Select Pending Scheduled Payments
  4. Search for the donor name
  5. Select Detail next to their name
  6. Within the pop-up window, locate the failed payment transaction
  7. Click Retry