The organization should run a Payment Details Report in Sphere. This specific report displays all transactions (regardless of online/offline), so in order to match the Transaction Detail Report, a filter would need to be added.

To add this filter after running the report:

  1. Click on Filters
  2. Expand the Report Specific folder
  3. Choose Fee
  4. Click Add
  5. Choose "Not Empty" from the drop-down
  6. Click OK to close the window
  7. Click OK to run the report with the new criteria