From the login screen, a participant can click on Forgot Username and/or Password? to help retrieve their credentials.  We offer 3 methods that a participant can use to help them retrieve their login information.

Option 1:
Enter your User Name and click Submit. You will receive a reset password link via the email address on record for this User Name.
In this option, an email will be sent to the email address associated with the participant's record. The email will contain your User Name and a link to reset your password. The reset password link is time sensitive and will expire within 3 days. An on screen message will show the email address where the password is sent to. It will also have the security question, but you do not have to answer it at that time.

Option 2: 
Enter your email address and click Submit. You will receive an email to reset your password (Please note this must be the email address on file). Additionally, you will need to answer the Security challenge question on record. 
In this option, if you have more then one record using the same email address you will get this message. "Duplicate email Addresses Found!  We have found multiple records with the same email address. Please select the record that needs the password reset." It will list all the usernames of the records that use the email address.  You will need to click on the username. Once you click on the username, an email will be sent to the email address associated with the participant's record. The email will contain your User Name and a link to reset your password.

Option 3: 
Can't retrieve your username or password using the options above, please contact [Organization Name] for assistance
If the participant does not remember their username, email address, or the answer to their security question, then they are asked to contact the organization directly.

These are standard procedures used by most online service providers. Using any other methods will just make our sites less secure and participant contact records vulnerable to online hackers