- Verify that the form is in Active mode. If a form is in Preview mode, only the test credit card can be used to process transactions. Legitimate credit cards will fail.
- If the organization is using a custom payment processor (such as PayPal), it is best to check with that vendor first. Many times this is indicative of an issue with the payment processor.
- If the issue persists, Chat With Support and reference this article. Please include example Payment IDs of failed transactions.
Connect and collaborate with fellow Blackbaud users.