When a database move occurs and media has been linked to the previous server, users may receive the Error: System Error &H800401EA (-2147221014). Moniker cannot open file when attempting to open media that exists in the old path. Once the media is moved to a location on the new server, the Update Linked Media plug-in should resolve the error message. This solution provides assistance for users who receive the error 'RE7.exe has encountered a problem and needs to close' when running the Update Linked Media plug-in.
If you encounter this issue in the latest version and patch of Raiser's Edge please contact support and reference this article.