Because a registration fee is considered to be one complete entity, Sphere does not allow partial reversals of registration fees. It also does not allow a discount code to be applied to a registration fee after the participant has registered.

Alternative Solutions:

  • The organization can mail the registrant a check for the difference.
  • An administrator can delete the record from the initiative and re-register the participant for the correct amount (or new registration fee).
  • During the reversal process, an administrator can add a processing fee so that the system only refunds a portion of the amount paid. Please note that the participant would then need to be re-registered to the event with another registration fee, even if it is a $0 Sphere-only registration type.