- Ensure the Blackbaud Hosting Services Files folder access has been setup correctly. See How to Setup and Access the Blackbaud Hosting Services Files folder.
- Then enter the correct Site ID in the Enter Site ID box on the screen and click Go before using the Upload Files option ensuring that the "/" precedes the Site ID (e.g. /SiteID).
- Delete and Recreate the affected hosting username and repeat step 2 to log into the Files Folder.
- Ensure that all unneeded files that do not need to reside in the Files Folder on a permanent basis for your hosted application to function properly are deleted and attempt to upload again.
Connect and collaborate with fellow Blackbaud users.