Any user with Supervisor rights to the application has the ability to reset the Supervisor password within the application.  See one of the following Knowledgebase Article for the steps to reset a password within the application: If another user with Supervisor rights is not available, Blackbaud support can assist with resetting the password as long as a Primary Contact or Site Administrator is available to authorize it.
  1. Click Chat with Support and provide this article number to the support analyst.
  2. Blackbaud Support will email a Primary Contact or Site Administrator and request authorization.
  3. Once the Primary Contact or Site Administrator authorizes the password reset via email, support will work with the server administrators to reset the Supervisor password.
  4. Blackbaud Support will then email you a new password for the Supervisor user.
  5. Log into the application database as Supervisor with the new password and change the password to something else.

Note: Blackbaud support can only assist with resetting the Supervisor password in a Hosted database.  If your database is not hosted, refer to the steps to reset the Supervisor password when your database is not Hosted.