On the server, confirm the log in credentials are entered correctly. If so, click the Sphere link and test to see if user is able to connect to the Sphere site, through the server.

If user is unable to connect, confirm the following ports and firewalls are open:

  • Destination address
    • 64.209.141.226 is the Blackbaud FTP server
  • Ports to open
    • Outbound: TCP port 21 and TCP ports 1025 and above
    • Inbound: TCP ports 1025 and above
  • For Proxy settings, allow access to 
    • Secftp.kintera.com at 64.209.141.226
    • Connect.kintera.com at 64.209.141.64