When a user edits a student record in BBNC they get a runtime error

When a BBNC admin logs into OCC and clicks the pencil icon to edit a student record they get a runtime error. The full details of the error message are as follows:

Type: System.ApplicationException
Message: NetCommunity Error. Error loading student. System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime.InteropServices.COMException (0x80004005): Unspecified error at Blackbaud.RE7Service.MasterService.HandleRequest(Object oRequest, IRequestHandler oHandler, Boolean bUsesQuex) at Blackbaud.RE7Service.MasterService.HandleCustomMethodRequest(ICustomMethodArgs oRequest) at Blackbaud.RE7Service.CustomService.CustomMethod(CustomMethodArgs args) --- End of inner exception stack trace ---
StackTrace: at Blackbaud.NetCommunity.EA7Core.BBNCStudent.GetStudentFromEE(Int32 recordID, EERecordIDTypes eIDType, StudentsSelection oSelect) at Blackbaud.NetCommunity.EA7Core.BBNCStudent.LoadEERecordData(Int32 EEID, EERecordIDTypes eIDType, Selection oSelect) at Blackbaud.NetCommunity.EA7Core.EEDataProvider..ctor(Int32 id, EERecordIDTypes eIDType, Selection oSelect, Boolean bBypassPrivacy, Boolean bBypassCache, Boolean bForcePendingTransCheck, INetCommunity NetCommunity) at Blackbaud.NetCommunity.EA7Core.BBNCStudent..ctor(Int32 id, EERecordIDTypes eIDType, INetCommunity NetCommunity, StudentsSelection oSelect, Boolean bBypassPrivacy, Boolean bBypassCache, Boolean bForcePendingTransCheck) at Blackbaud.NetCommunity.EA7Parts.ProfileDisplay.get_DataProvider() at Blackbaud.NetCommunity.EA7Parts.ProfileDisplay.CreateChildControls() at System.Web.UI.Control.EnsureChildControls() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
CreateDate: 2011-01-20 20:48:31.640

Download and install the latest version and patch, if applicable. 

Environment

 6.15.465, patch 64

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