In The Raiser's Edge, the Receipt Stack field is limited to 5 characters in length. However in Blackbaud NetCommunity, the Receipt Stack field will allow more than 5 characters to be saved.
Make sure to save a Receipt Stack in Blackbaud NetCommunity that is no longer than 5 characters to avoid seeing this error when processing donations in the Blackbaud NetCommunity plug-in in The Raiser's Edge. To do this, follow the steps below:
- Login to your Blackbaud NetCommunity as a supervisor
- Browse to Administration --> Sites & Settings --> Financial tab
- Change the Receipt Stack name to something that is less than 5 characters. Note that if you change it to something that is contained in Raiser's Edge, you will be returned an error.
For non-Canadian Clients
Receipt stacks are not used in US versions of the database. In these cases, Blackbaud NetCommunity will insert an identifier as a prefix in the receipt number. In Blackbaud NetCommunity, this is called a Receipt Stack.