For Canadian Clients
In The Raiser's Edge, the Receipt Stack field is limited to 5 characters in length. However in Blackbaud NetCommunity, the Receipt Stack field will allow more than 5 characters to be saved.

Make sure to save a Receipt Stack in Blackbaud NetCommunity that is no longer than 5 characters to avoid seeing this error when processing donations in the Blackbaud NetCommunity plug-in in The Raiser's Edge. To do this, follow the steps below:
  1. Login to your Blackbaud NetCommunity as a supervisor
  2. Browse to Administration --> Sites & Settings --> Financial tab
  3. Change the Receipt Stack name to something that is less than 5 characters.  Note that if you change it to something that is contained in Raiser's Edge, you will be returned an error.
If you have pending transactions that must be processed in Blackbaud NetCommunity and that cannot be processed due to this error, click Chat with Support and reference this article.


For non-Canadian Clients
Receipt stacks are not used in US versions of the database.  In these cases, Blackbaud NetCommunity will insert an identifier as a prefix in the receipt number.  In Blackbaud NetCommunity, this is called a Receipt Stack.  
In The Raiser's Edge, the Receipt Number field is limited to numeric values only. However, in Blackbaud NetCommunity under Administration > Sites > Settings > Financial, the Receipt Stack field will allow more than 5 characters to be saved, including alpha (text) characters.
 
Make sure to save a Receipt Stack in Blackbaud NetCommunity that is no longer than 5 numeric characters to avoid seeing this error when processing donations in the Blackbaud NetCommunity plug-in in The Raiser's Edge.
 
If you have pending transactions that must be processed in Blackbaud NetCommunity and that cannot be processed due to this error, click Chat with Support and reference this article.