To resolve this follow these steps:
- Log into Blackbaud NetCommunity with a supervisor account and navigate to the Users screen.
- Search for the user in question in Blackbaud NetCommunity by checking the "deleted" box in the search section.
- Click the pencil icon to edit the deleted user in question.
- Click the link to Undelete the user and generate a signup transaction
- Lot into The Raiser's Edge and click the Blackbaud NetCommunity plug-in link in the left sidebar
- Process the new signup transaction for this newly un-deleted user, making sure to properly link this user to the existing constituent record in The Raiser's Edge.
- In Blackbaud NetCommunity, edit the user by clicking the pencil icon in the row for this user in the Users screen.
- Click the button to "Break the Link" to the user's Raiser's Edge record.