For security purposes, FTP access is not granted to Sphere users. Sphere CMS does not use a traditional directory structure that has everything stored in virtual directories. It is a shared environment. Granting FTP access to the root directory would expose client sensitive information. 

You can make a local copy of your site using this free tool, Httrack (

  • Note: We provide links to third-party websites in an effort to help you resolve your issue.  We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.