Program unexpectedly closes or hangs when preparing an export or import

The Education Edge freezes or closes when attempting to prepare an Import and clicking New Import. This can also occur when preparing an Export.

Article Number: 54628

Products:

Admissions_Office
Registrar_s_Office

Test on the same workstation by logging into The Education Edge as a different Education Edge user.
If the issue is Education Edge username specific:

Delete the existing user name Note: Before deleting the user name, rename the user name so that the user name is not identical to the original one. If this is not done, the original user name cannot be recreated.
Re-add the user

If the issue is not specific to The Education Edge username: Test on the same workstation by logging into the workstation as a different Windows user, using the same The Education Edge login that originally produced the issue. If the issue is Windows user specific, recreate the user's Windows profile.

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