To link the Acknowledgee prior to processing:
- Click on the Donation
- Click on the Tribute section
- Click on the Acknowledgee box
- Click F6 to create a new relationship to link to or F7 to find an existing record to link to the Acknowledgee
- After selecting the Acknowledgee click OK
- At this point you should be able to process the transaction.
If you still receive the message when trying to process the transaction, chat with Support and reference this article. Include a screenshot of the Link Tribute Information window for the transaction for which you are seeing the error message.