Please review this article "How to tell if Crystal Reports is installed on a workstation and the version number" to determine what version of Crystal Reports is installed on your workstation.

If using Crystal Reports 8.5
  1. Go to File > Options, and select the Reporting tab
  2. Unmark the option for 7.0 Text Compatibility
  3. Click OK
If the steps above fail to resolve the issue or does not apply, please select the appropriate solution below. By setting the value of the ForceLargerFonts registry entry to 1, the font size is maintained.
Warning: The following resolution may involve editing the registry. Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the Windows operating system. Use the Registry Editor at your own risk or with the assistance of your IT personnel.

Crystal Reports XI R2 (version 11.5)

  1. In Windows, click on Start, Run, Regedit
  2. Go to the following key HKEY_CURRENT_USER\SOFTWARE\Business Objects\Suite 11.5\Crystal Reports\Export\
  3. Right click on the Export folder (if it doesn't exist then right click on Crystal Reports and select New, Key, enter Export)
  4. Click on New, KEY, enter Pdf
  5. Click on New, DWORD Value, enter ForceLargerFonts
  6. After the above key is created, double click it and change the Value Data from 0 to 1

Crystal Reports XI R1 (version 11.0)

  1. In Windows, click on Start, Run, Regedit
  2. Go to the following key HKEY_CURRENT_USER\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\Export\
  3. Right click on the Export folder (if it doesn't exist then right click on Crystal Reports and select New, Key, enter Export)
  4. Click on New, KEY, enter Pdf
  5. Click on New, DWORD Value, enter ForceLargerFonts
  6. After the above key is created, double click it and change the Value Data from 0 to 1

    Crystal Reports 8.5

    1. In Windows, click on Start, Run, Regedit
    2. Go to the following key HKEY_CURRENT_USER\SOFTWARE\Seagate Software\Crystal Reports\Export\
    3. Right click on the Export folder (if it doesn't exist then right click on Crystal Reports and select New, Key, enter Export)
    4. Click on New, KEY, enter Pdf
    5. Click on New, DWORD Value, enter ForceLargerFonts
    6. After the above key is created, double click it and change the Value Data from 0 to 1
    Note: Using the No printer option in the Crystal Reports Page Setup dialog box is not recommended as a way to improve the font and object resolution in the exported PDF because doing so does not always scale fonts and objects linearly. This effect becomes apparent in the exported PDF document. Using a high-resolution printer driver reduces or eliminates this effect.