Error: Data could not be saved. Cannot merge to an alternate lookup ID of this type when it already exists on another constituent when merging constituents.

When merging two constituents, the user gets Error:  Data could not be saved.  Cannot merge to an alternate lookup ID of this type when it already exists on another constituent.

The error is caused by the source constituent's lookup id already being populated on the target's constituent alternate lookup id with the same type that will be added during the merge.  To correct the error please delete or change the alternate lookup id type for the duplicate.

Environment

 2.5.465, patch 84

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.