If the reversed transaction originally had an offline payment method such as cash or check, a Sphere user can re-enter the transaction manually.
To obtain the original data to assist in re-creating the gift:
- Go to Contacts > Individuals
- Search for the account name the transaction was completed under
- Click on the Interactions tab
- Click on the Activities sub-tab
Note: For offline payment reversals, an organization can also request a backup of the database from Blackbaud to be restored. This method is not recommended, however, since the information is backed up from the previous day and will subsequently overwrite any new information entered the same day as the restore.