- Update the donor's information so that it reflects correctly on his or her contact record
- Create a PDF Receipts Report within the initiative
- Mark the radio button beside the receipt you want to reissue
- Click the Reissue link at the top
- Confirm that you want to Reissue the receipt (note: it is important to ensure that you selected the right receipt, as a Reissue will Void the receipt you select and create a new one)
- View the new receipt as follows:
- Go to Contacts > Individuals
- Search for and locate the donor
- Hover over Manage and click Manage Contact
- Click the Interactions tab
- Click the Activities sub-tab
- Click the Confirmation link next to the donation
- Click the "Here" link next to "Get your PDF donation receipt"
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