The adjustment reason must be set when the payment is being adjusted.

This error will occur on the Edit Posted Payment form when checking the Do Not Receipt option, and will display the Adjustment details tab as grayed out.

Article Number: 54751

Products:

Blackbaud_CRM

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Environment

Affected Version (from previous KB) 2.7.1654.53

Resolved Version (from previous KB) 2.91.1535, patch 58 ; 2.93.2034, patch 9 ; 2.8.2022.37 ; 2.9.1001.92 ; 2.7.1654.49

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!