1. Download FileZilla and install on local machine
  2. Open/Launch FileZilla.
  3. Click 'File' at the top.
  4. Choose 'Site Manager'.
  5. Near the bottom of the new window, click 'New Site' and specify it's name. 
  6. Change the 'Protocol' to "SFTP - SSH File Transfer Protocol".
  7. In the host field, enter the appropriate link.
  8. Type "22" for the port. 
  9. Change 'Logon Type' to 'Normal'. 
  10. Enter the username and password to either your Files Folder or your FTP folder.
User-added image
  1. Go to the Advanced tab, and in the Default remote directory field, enter your organization's Site ID in this format:  /Site ID (e.g., /1111).
  2. Click 'OK' to save settings.
  3. Select Edit, Settings in the main menu bar.
  4. Increase the field 'Timeout in seconds,' from 20 seconds to 60 seconds.
  5. Select 'OK' to save settings.
  6. Click the down arrow on the icon directly below 'File', then choose the newly created site to connect.
To Install FileZilla on MAC Machines (OS versions 10.5 or newer only):
  1. Download FileZilla and install on local machine
  2. Open/Launch FileZilla.
  3. Click 'File' at the top.
  4. Choose 'Site Manager'.
  5. Near the bottom of the new window, click 'New Site' and specify it's name. 
  6. Change the 'Protocol' to "SFTP - SSH File Transfer Protocol".
  7. In the host field, enter the appropriate link.
  8. Type "22" for the port. 
  9. Change 'Logon Type' to 'Normal'. 
  10. Enter the username and password to either your Files Folder or your FTP folder.
  11. Click 'OK' to save settings.
  12. Select Edit, Settings in the main menu bar.
  13. Increase the field 'Timeout in seconds,' from 20 seconds to 60 seconds.
  14. Select 'OK' to save settings.
  15. Click the down arrow on the icon directly below 'File', then choose the newly created site to connect.


NOTE: If you would like FileZilla to automatically load your Files Folder, see How to create a default in FileZilla to open directly to your Hosted Files Folder in Boston
           For more detailed how-to information, please see the FileZilla Client Tutorial or this YouTube walk-through

 Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.