Error: General ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]The DELETE statement conflicted with the REFERENCE constraint when merging records

When merging records in Student Billing, you receive the following exceptions on the control report for one or more records:

General ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]The DELETE statement conflicted with the REFERENCE constraint
"FK_PAYMENTHEADERS7_RECEIPTADDRESSID". The conflict occurred in database "[database name]", table "dbo.PAYMENTHEADERS7", column
'RECEIPTADDRESSID'.
Native error:547

[Microsoft][ODBC SQL Server Driver][SQL Server]The statement has been terminated.
Native error:3621

Note : Before you proceed with the following instructions, back up the database. If your organization integrates multiple Blackbaud products, refer to the Additional Requirements section of the backup article.

If merging specific records, switch the order of the records selected on the Preview tab so that the record listed as Primary is listed as the duplicate, and the duplicate is listed as Primary.

Environment

 7.82.104, patch 13

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.