When student name display options are set to Nickname Last name in FAWeb Gradebook, and sorting by Last name, student names are sorted by the nickname incorrectly.
We resolved this issue in version 7.82.104, patch 15. Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
Change the Display student name using: from Nickname Last Name to First Name Last Name under Options in FAWeb.
1. Log in to FAWeb as the teacher for the class. 2. In the top menu, select Options. 3. Change the option from Nickname Last Name to First Name Last Name in the Display student name using: field. 4. Click the Save button. 5. Select the Gradebook tab and open the gradebook for the class. 6. In the Sort by: field select the appropriate sort order.