The computer is infected with a variant of the Virut virus. Try each of the following steps in order until the issue is resolved:
- Run a virus scan on the workstation
- Run a malware scan on the workstation
- Even though both scans may return no infections, if the hosts file entry continues to re-appear after removing the entry and rebooting the computer, then contact a qualified IT Security professional for removal of the virus
Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.
- Once the virus has been removed, then uninstall and reinstall The Financial Edge\The Education Edge on the workstation