The Payment Details Report includes both online and offline transactions.
- Online: transactions processed by Sphere (online credit cards)
- Offline: transactions not processed by Sphere (cash, checks, offline credit cards)
If your organization tracks offline payments in Blackbaud Sphere, it is likely that you will need to apply a filter to the report in order to view only the totals for payments which were processed directly through Sphere. For assistance adding these filters, please reference How to Compare the Payment Details Report with a Disbursement Period.
If the disbursement still does not match the Payment Details Report after running the report for only online transactions, please contact Disbursements at email@example.com. Include the disbursement period dates and amount expected in your email.